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Usability Engineering

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Book cover Intercultural User Interface Design

Part of the book series: Human–Computer Interaction Series ((HCIS))

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Abstract

In order to achieve usability and positive user experience also in an intercultural context, cultural influences on usability and UX as well as cultural influences on usability engineering have to be investigated. In this chapter, the theoretical background regarding interculturally adapted human–machine interaction (HMI) is examined and cultural aspects are linked with models, roles, and principles of the human-centered design process (planning and design activities) and then transferred to intercultural usability engineering . Subsequently, the steps of the process of the intercultural usability engine are presented.

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Notes

  1. 1.

    For example, iconized graphics serve to activate mental models, thereby reducing the complexity of the screen display and avoiding a quantitative cognitive overload (“massive mental overload”, “high mental work load”) (Andersen 1997).

  2. 2.

    See https://uxqb.org/en/documents/, last access 9th February 2019.

  3. 3.

    The example corresponds to the content of the public CPUX-F exam question #30, version 3.15 EN, 23 March 2018, publisher: UXQB e. V., contact: info@uxqb.org, https://uxqb.org/wp-content/uploads/documents/CPUX-F_EN_Public-Test-Questions.pdf, last access 9th February 2019.

  4. 4.

    Accordingly, this could include a paper questionnaire or a dustpan. In the context of ISO 9241, however, usability primarily concerns software ergonomic systems, i.e., human–machine systems.

  5. 5.

    Usability Professionals are organized in professional associations (e.g., German UPA, https://www.germanupa.de/, last access 9th of February 2019). The UXQB (International Usability and UX Qualification Board) has created the personal certification program “Certified Professional for Usability and User Experience” (CPUX) for this purpose (see www.uxqb.org, last access 9th of February 2019). Recognized training providers (e.g., IUIC, see https://www.iuic.de, last access 9th of February 2019) offer appropriate preparatory seminars for the certification examinations.

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Heimgärtner, R. (2019). Usability Engineering. In: Intercultural User Interface Design. Human–Computer Interaction Series. Springer, Cham. https://doi.org/10.1007/978-3-030-17427-9_4

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