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Using Knowledge Management to Develop Superior Online Health Decision Support Solutions: The Case of Allergy Care

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Delivering Superior Health and Wellness Management with IoT and Analytics

Part of the book series: Healthcare Delivery in the Information Age ((Healthcare Delivery Inform. Age))

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Abstract

Today, in healthcare, many online solutions are being designed and developed; however many of these fall short of delivering a superior care experience. The following investigates the benefits of incorporating a knowledge management (KM) perspective when designing and developing online solutions. Specifically, the paper focusses on the design and development of an online solution in the context of paediatric allergies, their initial diagnosis and ongoing follow-up monitoring and management. The solution is guided by KM principles and comprises a central knowledge base for allergy patients. This knowledge base is designed to be accessed by both healthcare providers and patients and their families to save reviewing time and enhance the flow of germane medical information/knowledge among allergy care providers.

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Author information

Authors and Affiliations

  1. Epworth HealthCare, Richmond, VIC, Australia

    Nilmini Wickramasinghe

  2. Swinburne University of Technology, Hawthorn, VIC, Australia

    Nilmini Wickramasinghe

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  1. Nilmini Wickramasinghe
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Editors and Affiliations

  1. Epworth HealthCare, Richmond, VIC, Australia, Swinburne University of Technology, Hawthorn, VIC, Australia

    Nilmini Wickramasinghe

  2. Friedrich-Alexander-University, Erlangen-Nuremberg, Erlangen, Germany

    Freimut Bodendorf

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Wickramasinghe, N. (2020). Using Knowledge Management to Develop Superior Online Health Decision Support Solutions: The Case of Allergy Care. In: Wickramasinghe, N., Bodendorf, F. (eds) Delivering Superior Health and Wellness Management with IoT and Analytics. Healthcare Delivery in the Information Age. Springer, Cham. https://doi.org/10.1007/978-3-030-17347-0_13

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  • DOI: https://doi.org/10.1007/978-3-030-17347-0_13

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-17346-3

  • Online ISBN: 978-3-030-17347-0

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