Indicators System for Quality Assurance in Higher Education Within the Economic Field

Abstract

This paper presents the indicators system for quality assurance in higher education institutions, namely in the economic field. Through the indicators system, the authors highlight the idea that the quality assurance and quality evaluation processes have become one of the most important phenomena of increasing the competitiveness in the academic sector. In fact, the most effective system of performance indicators is the one that accurately reveals the specific objectives of higher education institutions and has been developed taking into account the requirements of the stakeholders. Thus, through this paper the authors develop a series of tools for measuring the institutional performance by considering the data gathered from all the departments within a higher education institution in the economic field and by taking into account the following quality fields: institutional capacity, educational effectiveness and quality management. It is to be noted, that each higher education institution is responsible in defining its own objectives, activities and key performance indicators, next step focusing on placing them in the context of ranking their institutional performance.