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Multi-party Interaction in Public Spaces: Cross-Cultural Variations in Parental and Nonparental Response to Robots’ Adaptive Strategies

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Social Robots: Technological, Societal and Ethical Aspects of Human-Robot Interaction

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Abstract

Social environments are often complex and ambiguous: Many queries to the robot are collaborative and do not have an assigned addressee, for example, a family. In contrast, in the case of conflicting queries, social robots need to participate in value decisions and negotiate multi-party interactions. With the aim of investigating who robots should adapt to (children or adults) in multi-party negotiations within human–robot interactions in public spaces, this chapter presents two studies: a real-world study conducted in a shopping mall and a follow-up cross-cultural study conducted online. The results include a number of interesting findings based on people’s relationship with a child and their parental status. In addition, a number of cross-cultural differences were identified in respondents’ attitudes toward robot’s multi-party adaptation in various public settings.

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Author information

Authors and Affiliations

  1. Nazarbayev University, Nur-Sultan, Kazakhstan

    Saida Mussakhojayeva & Anara Sandygulova

Authors
  1. Saida Mussakhojayeva
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  2. Anara Sandygulova
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Correspondence to Anara Sandygulova .

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Editors and Affiliations

  1. Offenburg University of Applied Sciences, Offenburg, Germany

    Oliver Korn

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Mussakhojayeva, S., Sandygulova, A. (2019). Multi-party Interaction in Public Spaces: Cross-Cultural Variations in Parental and Nonparental Response to Robots’ Adaptive Strategies. In: Korn, O. (eds) Social Robots: Technological, Societal and Ethical Aspects of Human-Robot Interaction. Human–Computer Interaction Series. Springer, Cham. https://doi.org/10.1007/978-3-030-17107-0_8

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  • DOI: https://doi.org/10.1007/978-3-030-17107-0_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-17106-3

  • Online ISBN: 978-3-030-17107-0

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