Abstract
Changes brought by the 4th Industrial Revolution and digitalisation impact directly in the way we live, shape the organisations and change the way we work. This article explores and anticipates the scope and depth of the impacts that current and emerging technologies are imposing to the jobs of administrative and executive assistants. Under the scope of the global digital transformation, we present sets of tasks that currently are or will be depreciated and automated by technologies, impacting the role of these professionals. In this scenario, we discuss which new competencies, comprising new knowledge, skills and abilities, are increasingly required and point out strategies for repositioning the profession in the digital transformation era.
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Notes
- 1.
Competence, in this context, is understood as the proficiency developed through training or experience and is the sum of skills, knowledge and abilities. Skill define specific learned activity; Ability is the capacity of performing a task regardless of the proficiency; ability can be innate and not learned;
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Mesquita, A., Oliveira, L., Sequeira, A. (2019). The Future of the Digital Workforce: Current and Future Challenges for Executive and Administrative Assistants. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S. (eds) New Knowledge in Information Systems and Technologies. WorldCIST'19 2019. Advances in Intelligent Systems and Computing, vol 930. Springer, Cham. https://doi.org/10.1007/978-3-030-16181-1_3
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