Community Tools for Digital Inclusion

  • Elsa Oliveira
  • Eduardo Pereira
  • Pedro MadureiraEmail author
  • Pedro Almeida
  • Waldir Moreira
Conference paper
Part of the Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering book series (LNICST, volume 275)


Involving the citizens in their community dynamics and giving them an active role in tackling their main needs and reaching their expectations can be a successful recipe for a well-functioning society. In developing countries, this community strategy is even more important since these societies suffer from a lack of means that may compromise the effectiveness of their public services. Intended also to encourage the access to digital solutions and therefore to digital inclusion, our Community Tools solution proposes two participatory and collaborative governance digital applications: IZIDoc, a solution that allows the user to request official documents to the related administrative institution; and OurMoz, an application that enables the citizen to report community occurrences, concerning the public services. Both applications have been co-created, designed, tested and validated with the help of target users to facilitate adoption of the proposed solutions in Mozambique.


Community tools Digital inclusion Governance Citizens Developing countries 



The authors would like to acknowledge the support from Universidade Eduardo Mondlane during the field work and tests, and the financial support obtained from North Portugal Region Operational Programme (NORTE 2020), Portugal 2020 and the European Regional Development Fund (ERDF) from European Union through the project Symbiotic technology for societal efficiency gains: Deus ex Machina (DEM), NORTE-01-0145-FEDER-000026, and project Collective Transfer FhP, NORTE-01-0246-FEDER-000029.


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Copyright information

© ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering 2019

Authors and Affiliations

  • Elsa Oliveira
    • 1
  • Eduardo Pereira
    • 1
  • Pedro Madureira
    • 1
    Email author
  • Pedro Almeida
    • 1
  • Waldir Moreira
    • 1
  1. 1.Fraunhofer Portugal AICOSPortoPortugal

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