Occupational Stress and Job Satisfaction Among Brazilian Managers: The Case of Commercial Area

  • José Wilson Franca LelisEmail author
  • Neusa Maria Bastos Fernandes dos Santos
  • Alessandra Cristina Santos Akkari
  • Igor Polezi Munhoz
Conference paper
Part of the Springer Proceedings in Mathematics & Statistics book series (PROMS, volume 281)


This study aimed to evaluate the level of stress and satisfaction in the occupational environment, as well as to verify if there is correlation between these parameters, considering commercial managers. The sample consisted of 114 individuals who answered the electronic questionnaire consisting of three parts: Profile of the respondent, Work Stress Scale and Work Satisfaction Scale. The mean stress score obtained was 2.24 ± 0.61, indicating a medium level of occupational stress and highlighting the insufficient time to perform the workload as a stressor. In four of the dimensions of job satisfaction, the mean score was classified as a state of indifference (4.0–4.49), suggesting a tendency towards dissatisfaction regarding the question of remuneration. Spearman’s correlation test showed that stress has a negative correlation and statistical significance with the five dimensions of job satisfaction, pointing out that that the lower the job satisfaction, the greater the stress. This study promotes reflections on practices and policies, especially directed to the commercial area, focusing on the satisfaction of the individual in his work environment, in order to optimize personal well-being and, consequently, the performance and the own organizational image.


Occupational stress Job satisfaction Commercial manager 


  1. 1.
    Du Plessis, A.J., Sumphonphakdy, S.: People as a source of competitive advantage during recruitment and retention of senior managers in financial services sectors in Laos. Int. J. Innov. Econ. Dev. 2(2), 7–14 (2016)CrossRefGoogle Scholar
  2. 2.
    Nel, P.S., Werner, A., Botha, C.J., Du Plessis, A.J., Mey, M., Ngalo, O., Poisat, P., Van Hoek, L.: Human Resources Management, 9th edn. Oxford University Press, Cape Town (2014)Google Scholar
  3. 3.
    LazaruS, R.S., Folkman, S.: Stress, Appraisal and Coping. Springer Publishing Company, New York (1984)Google Scholar
  4. 4.
    Zille, L.P., Braga, C.D., Marques, A.L.: Work stress: a challenge for managers of Brazilian organizations. REGE Revista de Gestao 21, 401–413 (2014)Google Scholar
  5. 5.
    Sadir, M.A., Lipp, M.E.N.: Sources of stress at work. Revista de Psicologia da IMED 1(1), 114–126 (2009)CrossRefGoogle Scholar
  6. 6.
    Raza, A., Irfan, M.: Impact of stress on job satisfaction of managerial employees working in commercial banks: a case study of District Ghotki Sindh. Eur. J. Bus. Manag. 6(31), 330–335 (2014)Google Scholar
  7. 7.
    Holmlud-Rytkkonen, M., Strandvik, T.: Stress in business relationships. In: 19th Annual IMP Conference, pp. 4–6. Lugano (2003)Google Scholar
  8. 8.
    World Health Organization (WHO): Mental Health and Work: Impact, Issues and Good Practices. WHO, Geneva (2000)Google Scholar
  9. 9.
    American Institute of Stress Homepage. Last accessed 1 Mar 2018
  10. 10.
    Fan, L.B., Blumenthal, J.A., Watkins, L.L., Sherwood, A.: Work and home stress: associations with anxiety and depression symptoms. Occup. Med. 65(2), 110–116 (2015)CrossRefGoogle Scholar
  11. 11.
    Robbins, S., Judge, T.: Organizational Behavior, 12th edn. Prentice Hall, New Jersey (2008)Google Scholar
  12. 12.
    Ramayah, T., Nasurdin, A.M.: Integrating importance into the relationship between job satisfaction and commitment: a conceptual model. ICFAI J. Organ. Behav. 5(2), 20–27 (2006)Google Scholar
  13. 13.
    Jyoti, J.: Impact of organizational climate on job satisfaction, job commitment and intention to leave: an empirical model. J. Bus. Theory Pract. 1(1), 66–82 (2013)CrossRefGoogle Scholar
  14. 14.
    Nasurdin, A.M., Ramayah, T., Kumaresan, S.: Organizational stressors and job stress among managers: the moderating role of neuroticism. Singap. Manag. Rev. 27, 63–79 (2005)Google Scholar
  15. 15.
    Armstrong-Stassen, M.: Determinants of how managers cope with organisational downsizing. Appl. Psychol.: Int. Rev. 55(1), 1–26 (2006)CrossRefGoogle Scholar
  16. 16.
    Paschoal, T., Tamayo, A.: Validation of the stress scale at work. Estudos de Psicologia. Natal 9(1), 45–52 (2004)CrossRefGoogle Scholar
  17. 17.
    Siqueira, M.M.M.: Measures of organizational behavior: diagnostic and management tools. Artmed, Porto Alegre (2008)Google Scholar
  18. 18.
    Romero, S.M., Oliveira, L., Nunes, S.C.: Stress on the environment organizational: a study on the management body. In: IV Symposium on Excellence in Management and Technology. Resende (2007)Google Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • José Wilson Franca Lelis
    • 1
    Email author
  • Neusa Maria Bastos Fernandes dos Santos
    • 1
  • Alessandra Cristina Santos Akkari
    • 2
  • Igor Polezi Munhoz
    • 3
  1. 1.Pontifical Catholic University of São PauloSao PauloBrazil
  2. 2.Mackenzie Presbiterian UniversityCampinasBrazil
  3. 3.Federal Institute of Education, Science and Technology of São PauloSao PauloBrazil

Personalised recommendations