Measurement of Service Quality of a Public Transport System, Through Agent-based Simulation Software

  • Mauro Callejas-CuervoEmail author
  • Helver A. Valero-Bustos
  • Andrea C. Alarcón-Aldana
  • Miroslava Mikušova
Part of the Studies in Computational Intelligence book series (SCI, volume 830)


An agent-based modeling software is here presented which simulates the measurement of the quality of the service offered by a collective public transport system, through the evaluation of the variables of comfort and speed. The simulator takes into account the trajectory of a route from the bus terminal to its last stop, pausing at each of the stops in the bus itinerary. The software allows for the configuration of the location of each stop, the speed per segment, the distribution of the generation and attraction of tickets per stop, among others. The output information shows the number of passengers waiting, those who leave, journey time, distance covered, and passengers served. In the trajectory tested, an average of 3.9 was obtained with regard to comfort and a 3.1 with regard to speed, using a scale of 1–5.


Service quality Collective public transport Agent based simulation software Comfort Speed 


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© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Universidad Pedagógica y Tecnológica de ColombiaTunjaColombia
  2. 2.University of ZilinaŽilinaSlovakia

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