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A Cross-case Analysis of Riga Interchanges’ Information Services and Technologies

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Reliability and Statistics in Transportation and Communication (RelStat 2018)


The design of an optimal interchange depends on the local environment and individual preferences of users on modal choices. Various issues in quality are important for good interchange management and operation, and priorities may significantly differ among different interchanges. This paper aims to investigate and assess the performance level of four interchanges in Riga, Latvia: Riga International Coach Terminal, Riga Central Railway Station, Riga International Airport and Riga Passenger Terminal that serves cruise ships.

To achieve the aim of this study, a structured form was used for face-to-face interviews, and key stakeholders of each interchange were invited to give their feedback in selected items.

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This paper is based on the research and work that has been conducted in the framework of the ALLIANCE project (, which has received funding from the European Union’s Horizon 2020 Research and Innovation Programme. This study is a part of an EU project that is surely carried out according to ethical policies. The authors would like to thank both the consortium of the project and the European Commission.

The authors would like to thank the representatives of Riga International Coach Terminal and, especially Dr. V. Gromule; M. Ozols (Riga Railway Station); A. Saveljevs (Riga International Airport); J. Dzenitis (Riga Passenger Terminal).

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Correspondence to Irina Yatskiv (Jackiva) .

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Yatskiv (Jackiva), I., Budilovich (Budiloviča), E., Blodniece, I., Nathanail, E., Adamos, G. (2019). A Cross-case Analysis of Riga Interchanges’ Information Services and Technologies. In: Kabashkin, I., Yatskiv (Jackiva), I., Prentkovskis, O. (eds) Reliability and Statistics in Transportation and Communication. RelStat 2018. Lecture Notes in Networks and Systems, vol 68. Springer, Cham.

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