From Smart Concept to User Experience Practice a Synthetic Model of Reviewed and Organized Issues to Conceive Qualified Interactions

  • Cristina Caramelo GomesEmail author
Conference paper
Part of the Lecture Notes in Networks and Systems book series (LNNS, volume 69)


Nowadays, we live in environments where smart products enable new processes of human and non-human interaction. Smart concepts push functions beyond traditional levels of expectation. It is widely appraised that smart concepts enhance products to make them respond to human needs and expectations. However, regardless of the level of complexity and intelligence of those products (regardless of scale, from home environment to an object), if the environment is non-user-friendly, users will reject them and eventually abandon them. Conceptualizing intelligent solutions is more often centered on the requirements of functions and overlooks the profile of users, a critical aspect to outline the experience. Present-day interaction between users and smart products should be enabled by their physical model, finishing, interface features and functional capabilities. The quality of experience is not only grounded on the type and efficiency of the task performed. The quality of the experience depends on: the physical experience (dimension, height, shape, finishing); the sensorial experience (how does the artifact stimulate the sensorial human system); the cognitive experience (how easy it is to interact with technology) and the emotional experience (is this a pleasant experience? Would we repeat it?) Moreover, outlining the users’ demands and expectations from environments, products and technology is also critical to reach qualified and appealing solutions. The aim of this paper is to establish the need of taking a different approach when conceptualizing smart environments and products, arguing that users can only understand inherent intelligence if the parameters that sponsor an emotional appealing experience are considered throughout the design process.


Smart product User experience Emotional experience design 



This work is financed by national funds by FCT - Foundation for Science and Technology, under the Project UID/AUR/04026/2019.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.CITAD, Architecture and Arts FacultyLusíada University of LisbonLisbonPortugal

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