Advertisement

The Destination Choice by Generation Z Influenced by the Technology: Porto Case Study

  • Pedro LiberatoEmail author
  • Cátia Aires
  • Dália Liberato
  • Álvaro Rocha
Conference paper
First Online:
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 918)

Abstract

This article aims to contribute to the deepening of scientific knowledge about the specificities of the Generation Z behavior regarding the tourism sector. The objective of this research is to evaluate the destination choice by Generation Z and conclude if the reasons for the choice of destination (city of Porto - Portugal) positively influence the choice of technological resources in the pre-trip phase. To achieve the defined objectives, 400 validated questionnaires were gathered from tourist belonging to generation Z at Porto on the main streets of tourist attraction. The results obtained show, thus, globally, we can conclude that the three main reasons for the choice of destination Porto are: to know the city, previous recommendation, and the cultural offer, followed by wine and gastronomy and history and heritage. The reasons for the choice of destination Porto positively influence the choice of technological resources in the pre-trip phase for the significant relationships encountered.

Keywords

Generation Z Technology Satisfaction Destination choice 
This is a preview of subscription content, log in to check access.

References

  1. 1.
    Associação do Turismo Porto e Norte: Porto European Best Destination 2017. Barómetro do turismo do Porto (2017)Google Scholar
  2. 2.
    Beliatskaya, I.: Understanding enhanced tourist experiences through technology: a brief approach to the Vilnius case. J. Tour. Res./Rev. Investig. Tur. 7(1) 17–27 (2017). http://revistes.ub.edu/index.php/ara/article/download/20614/22635. e-ISSN 2014-4458
  3. 3.
    Biz, A., Azzolim, R., Neves, A.: Estudo dos aplicativos para dispositivos móveis com foco em atrativos turísticos da cidade de Curitiba (PR). In: Anais do Seminário da ANPTUR (2016). ISSN 2359-6805Google Scholar
  4. 4.
  5. 5.
    Dexeus, R.: Innovación en el sector turístico. Segittur. In: I Congreso Mundial de la OMT de Destinos Turísticos Inteligentes Retrieved (2017). http://www.segittur.es/es/sala-de-prensa/detalle-documento/Innovacin-en-el-sector-turstico-/#.WyGi0qdKjIU
  6. 6.
  7. 7.
  8. 8.
    Florido-Benítez, L., Martínez, B., Robles, E.: El beneficio de la gestión de relación entre las empresas y turistas a través de las aplicaciones móviles. J. Tour. Res. 5(2), 57–69 (2015). e-ISSN 2014-4458Google Scholar
  9. 9.
    Huang, C., Goo, J., Nam, K., Yoo, C.: Smart tourism technologies in travel planning: the role of exploration and exploitation. Inf. Manag. 54(6), 757–770 (2017).  https://doi.org/10.1016/j.im.2016.11.010CrossRefGoogle Scholar
  10. 10.
    INE: Anuários Regionais de 2016, Lisboa, Portugal (2017). www.ine.pt
  11. 11.
    INE: Retrato Territorial de Portugal, Lisboa, Portugal (2017). www.ine.pt
  12. 12.
    JIŘÍ, B.: The employees of baby boomers generation, generation X, generation Y and generation Z in selected Czech corporations as conceivers of development and competitiveness in their corporation. J. Compet. 8(4), 105–123 (2016).  https://doi.org/10.7441/joc.2016.04.07. ISSN 1804-171X (Print), ISSN 1804-1728 (On-line)CrossRefGoogle Scholar
  13. 13.
    Karimil, M., Pirasteh, H.: Study of consumer buying process in a model tourism destination cotler (case study: Esfahan). Am. J. Mark. Res. 1(2), 88–92 (2015)Google Scholar
  14. 14.
    Kim, H., Xiang, Z., Fesenmaier, D.: Use of the Internet for trip planning: a generational analysis. J. Travel Tour. Mark. 32(3), 276–289 (2015).  https://doi.org/10.1080/10548408.2014.896765CrossRefGoogle Scholar
  15. 15.
    Kuflik, T., Wecker, A., Lanir, J., Stock, O.: An integrative framework for extending the boundaries of the museum visit experience: linking the pre, during and post visit phases. Inf. Technol. Tour. 15, 17–47 (2014).  https://doi.org/10.1007/s40558-014-0018-4CrossRefGoogle Scholar
  16. 16.
    Liberato, P., Alén-González, E., Liberato, D.: Digital technology in a smart tourist destination: the case of Porto, J. Urban Technol. 25(1), 75–97 (2018).  https://doi.org/10.1080/10630732.2017.1413228CrossRefGoogle Scholar
  17. 17.
    Martin, F.: El reto de las nuevas tecnologías en el sector turístico: Innovación, Tecnología, Valores y Ética. In: Seminario Internacional sobre Nuevas Tecnologías Aplicadas al Turismo, Roatán, Honduras, junio de 2017 (2017). https://www.segittur.es/opencms/export/sites/segitur/.content/galerias/descargas/documentos/Nuevas-tecnologas-aplicadas-al-turismo-discurso-Fernando-de-Pablo-Martn-presidente-de-SEGITTUR-en-seminario-OMT-ok.pdf
  18. 18.
    Neuhofer, B., Buhalis, D., Ladkin, A.: A typology of technology-enhanced tourism experiences. Int. J. Tour. Res. 16, 340–350 (2014).  https://doi.org/10.1002/jtr.1958CrossRefGoogle Scholar
  19. 19.
    Priporas, C., Stylos, N., Fotiadis, A.: Generation Z consumers’ expectations of interactions in smartretailing: a future agenda. Comput. Hum. Behav. 77, 374–381 (2017).  https://doi.org/10.1016/j.chb.2017.01.058CrossRefGoogle Scholar
  20. 20.
    República Portuguesa. http://www.portugalin.gov.pt/
  21. 21.
  22. 22.

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Pedro Liberato
    • 1
    Email author
  • Cátia Aires
    • 1
  • Dália Liberato
    • 1
  • Álvaro Rocha
    • 2
  1. 1.School of Hospitality and TourismPolytechnic Institute of PortoPortoPortugal
  2. 2.Informatics Engineering DepartmentCoimbra UniversityCoimbraPortugal

Personalised recommendations

Cite paper

Buy options