Social Business Process Management (SBPM)

Critical Success Factors (CSF)
  • Shamsul Duha
  • Mohammad E. RangihaEmail author
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 342)


Social BPM allows for businesses to adapt and be flexible to ever changing demands. This flexibility is created by the participation and collaboration between users. These interactions are achieved through the successful implementation of Social BPM. This paper will propose critical success factors (CSF) which lead to a successful Social BPM implementation such that these benefits are realised. This is a progress paper which is part of a broader method which will validate against the literature, expert opinions and case studies in order to produce a definitive set of CSFs for Social BPM.


Social BPM Critical Success Factors BPM Social software 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of Computer Science, School of Mathematics, Computer Science and EngineeringCity, University of LondonLondonUK

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