Application of the Usability Metrics of the ISO 9126 Standard in the E-Commerce Domain: A Case Study

  • Freddy PazEmail author
  • Ediber Diaz
  • Freddy A. Paz
  • Arturo Moquillaza
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 903)


Quantitative metrics are one of the few tools that allow specialists in the field of Human-Computer Interaction (HCI) to obtain numerical values about the level of usability of a software system. Although the advantages that software metrics provide, there is not enough evidence about their use in the literature. In this paper, we describe the evaluation process and the application of the usability metrics proposed by the ISO 9126 standard to evaluate a specific software product in the E-Commerce domain. The purpose of this study is to establish a guide that can be used by professionals in Software Engineering and related areas, to determine the correct level of usability of a set of graphical user interfaces that are designed as part of the front end of a system. In the same way, we describe the example of an application in which the entire inspection process is followed.


Human factors Human-systems integration Systems engineering 



The authors would like to thank all the participants involved in the preliminary experiments, especially the members of “HCI – DUXAIT” (HCI, Design, User Experience, Accessibility & Innovation Technologies). HCI – DUXAIT is a research group of the Pontificia Universidad Católica del Perú (PUCP).


  1. 1.
    Paz, F., Paz, F.A., Arenas, J.J., Rosas, C.: A perception study of a new set of usability heuristics for transactional web sites. In: Karwowski, W., Ahram, T. (eds.) Intelligent Human Systems Integration, IHSI 2018. Advances in Intelligent Systems and Computing, vol. 722, pp. 620–625. Springer, Cham (2018)Google Scholar
  2. 2.
    Nielsen, J.: Usability Engineering. Morgan Kaufmann, San Francisco (1993)CrossRefGoogle Scholar
  3. 3.
    Alarcón, C., Medina, F., Villarroel, R.: Finding usability and communicability problems for transactional web applications. IEEE Latin Am. Trans. 12(1), 23–28 (2014)CrossRefGoogle Scholar
  4. 4.
    Díaz, J., Rusu, C., Collazos, C.A.: Experimental validation of a set of cultural-oriented usability heuristics: e-commerce websites evaluation. Comput. Stand. Interfaces 50, 160–178 (2017)CrossRefGoogle Scholar
  5. 5.
    Paz, F., Pow-Sang, J.A.: A systematic mapping review of usability evaluation methods for software development process. Int. J. Softw. Eng. Appl. 10(1), 165–178 (2016)Google Scholar
  6. 6.
    Paz, F., Paz, F.A., Sánchez, M., Moquillaza, A., Collantes, L.: Quantifying the usability through a variant of the traditional heuristic evaluation process. In: Marcus, A., Wang, W. (eds.) Design, User Experience, and Usability: Theory and Practice, DUXU 2018. Lecture Notes in Computer Science, vol. 10918, pp. 496–508. Springer, Cham (2018)CrossRefGoogle Scholar
  7. 7.
    Nielsen, J.: Usability inspection methods. In: Conference Companion on Human Factors in Computing Systems, CHI 1994, pp. 413–414. ACM, New York, USA (1994)Google Scholar
  8. 8.
    Harrati, N., Bouchrika, I., Tari, A., Ladjailia, A.: Exploring user satisfaction for e-learning systems via usage-based metrics and system usability scale analysis. Comput. Hum. Behav. 61, 463–471 (2016)CrossRefGoogle Scholar
  9. 9.
    Paz, F., Pow-Sang, J.A.: Current trends in usability evaluation methods: a systematic review. In: 7th International Conference on Advanced Software Engineering and Its Applications, ASEA 2014, pp. 11–15. IEEE, New York, USA (2014)Google Scholar
  10. 10.
    International Organization for Standardization: ISO/IEC 9126-3:2003 Software engineering – Product quality – Part 3: Internal metrics. Switzerland, Geneva (2003)Google Scholar
  11. 11.
    Paz, F., Pow-Sang, J.A.: A systematic mapping review of usability evaluation methods for software development process. Int. J. Softw. Eng. Appl. 10, 165–178 (2016)Google Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Freddy Paz
    • 1
    Email author
  • Ediber Diaz
    • 1
  • Freddy A. Paz
    • 2
  • Arturo Moquillaza
    • 1
  1. 1.Pontificia Universidad Católica Del PerúLimaPeru
  2. 2.Universidad Nacional Pedro Ruiz GalloLambayequePeru

Personalised recommendations