Perceived Impacts of Artificial Intelligence and Responses to Positive Behaviour Change Intervention

  • Iis TussyadiahEmail author
  • Graham Miller
Conference paper


Artificial intelligence (AI) technologies have a great potential to aid not only in promoting tourism products and services, but also in influencing responsible travel behaviour to support sustainability. The effectiveness of using AI for positive behaviour change interventions depends on consumers’ attitudes toward AI. This study found three underlying views of AI impacts: Beneficial AI, Destructive AI, and Risky AI. Based on these, three consumer segments were identified: The Laggards, The Aficionados, and The Realists. The first two segments hold opposing views: the former averaging higher in negative impacts, while the latter in positive impacts of AI. The Realists are aware of both benefits and risks of AI. These segments differ in their intention to follow recommendations from AI. It is suggested that mainstream consumers, those belonging to The Realists, are likely to respond positively to AI systems recommending responsible behaviour, signifying the positive role of AI in sustainable tourism.


Artificial intelligence Segmentation Profiling Positive behaviour change Sustainable tourism 



This work was supported by the University of Surrey’s Faculty of Arts and Social Sciences (Pump Priming Fund 2017/2018).


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.School of Hospitality and Tourism ManagementUniversity of SurreyGuildfordUK

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