Abstract
This chapter introduces metrics as part of the current state analysis. It covers developing business metrics, the concept of KPI, what a good metric is, examples of metrics, and benchmarking as a technique.
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© 2019 Springer Nature Switzerland AG
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Milani, F. (2019). Metrics. In: Digital Business Analysis. Springer, Cham. https://doi.org/10.1007/978-3-030-05719-0_10
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DOI: https://doi.org/10.1007/978-3-030-05719-0_10
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Publisher Name: Springer, Cham
Print ISBN: 978-3-030-05718-3
Online ISBN: 978-3-030-05719-0
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