Abstract
In the final chapter, I exemplify the main messages in this book by taking a look at a remarkable company, Beryl, and its founder and leader, Paul Spiegelman. Beryl is a call center, yes a call center, but as a business, and with and because of their culture, has been given a Best Place to Work Award nine times in the past two decades. This reflects their strong People-Centric culture, led by a true People-Centric leader. In the interview, Paul shares how he thinks about leadership, culture, their intersection, and creating changes in both how we lead and in our culture. I end this chapter, and the book, connecting the dots between Paul’s experience and viewpoint and the main messages in this book.
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References
Spiegelman, P. (2012a). Why is everyone smiling? The secret behind passion, productivity, and profit. Dallas: Brown Books Publishing Group.
Spiegelman, P. (2012b). Smile guide: Employee perspectives on culture, loyalty and profit. Dallas: Brown Books Publishing Group.
Spiegelman, P., & Berrett, B. (2013). Patients come second: Leading change by changing the way you lead. Seattle: Amazon Digital Services LLC.
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Peters, L. (2019). Corporate Culture and People-Centric Leadership at Beryl: An Interview with Paul Spiegelman. In: The Simple Truths About Leadership. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-03958-5_11
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DOI: https://doi.org/10.1007/978-3-030-03958-5_11
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Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-030-03957-8
Online ISBN: 978-3-030-03958-5
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