Parcel Lockers, an Answer to the Pressure on the Last Mile Delivery?

  • Özhan ZurelEmail author
  • Laurent Van Hoyweghen
  • Stijn Braes
  • Aurelie Seghers
Part of the Topics in Regulatory Economics and Policy book series (TREP)


Over the last decade, e-commerce has spurred the growth in parcel lockers. This relatively new phenomenon has the potential to significantly impact different aspects of the traditional postal delivery model. First of all, preliminary research shows that consumers approach parcel lockers positively, although it is yet only used by a rather small part of end users. Secondly, parcel locker delivery is estimated to be more cost efficient than traditional home delivery. Thirdly, parcel lockers are expected to have a positive impact on ecological sustainability. This paper gives an overview of the parcel locker landscape of several countries with differing postal market characteristics. The paper continues with an analysis of the sustainability and cost efficiency of parcel lockers. Finally, some potential regulatory challenges are outlined.



The views expressed in this paper are personal and do not necessarily represent the position of the institution to which the authors belong.


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Copyright information

© Springer Nature Switzerland AG 2018

Authors and Affiliations

  • Özhan Zurel
    • 1
    Email author
  • Laurent Van Hoyweghen
    • 1
  • Stijn Braes
    • 1
  • Aurelie Seghers
    • 1
  1. 1.Belgian Institute for Postal services and TelecommunicationsBrusselsBelgium

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