Abstract
In South Africa, the percentage of the population diagnosed with diabetes is increasing each year. On the African continent, South Africa has been found to have one of the most significant diabetic communities. Numerous health applications are available to assist diabetic patients to monitor and manage their health, blood glucose, diet and physical activity. However, the uptake of these applications has not been as widespread as was expected due to usability issues, among other factors. The purpose of the study is to produce a framework that can be used to evaluate how usability will influence the intention to use health applications by diabetic patients in South Africa. The study made use of the qualitative research approach. The framework was developed making use of a literature review after which it was tested and refined through the evaluation of the seven most popular free diabetic applications on Google Play Store. The study found that health applications should be easy to learn, efficient to use, easy to remember, have few errors and be subjectively pleasing for patients. The study further recommends that software developers should take into consideration usability guidelines and evaluations as it improves effectiveness and efficiency of a diabetic health app.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Adeniyi, O.V., Yogeswaran, P., Wright, G., Longo-Mbenza, B.: Diabetic patients’ perspectives on the challenges of glycaemic control. Health Care Fam. Med. 7(1), 1–8 (2015). https://doi.org/10.4102/phcfm.v7i1.767
Zhang, J.: Supporting information needs of transitional phases in diabetes management through online health communities. In: Doctoral Colloquium, pp. 107–111 (2017)
Lustrek, M., Cvetkovic, B., Mirchevska, V., Kafali, O., Romero, A.E., Stathis, K.: Recognising lifestyle activities of diabetic patients with a smartphone. In: Proceedings of the 2015 9th International Conference on Pervasive Computing Technologies for Healthcare, PervasiveHealth 2015, pp. 317–324 (2015). https://doi.org/10.4108/icst.pervasivehealth.2015.259118
Ramakuela, N.J., Maputle, M.S., Khoza, L.B.: Health literacy for self-care among female patients diagnosed with diabetes in medical wards at a selected hospital in Limpopo Province, South Africa, pp. 423–438, December 2015
Huckvale, K., Car, M., Morrison, C., Car, J.: Apps for asthma self-management: a systematic assessment of content and tools. BMC Med. 10(144), 1741–7015 (2012). https://doi.org/10.1186/1741-7015-10-144
Marvicsin, D., Jennings, P., Ziegler-Bezaire, D.: What is new in diabetes technology? J. Nurse Pract. 13(3), 205–209 (2017). https://doi.org/10.1016/j.nurpra.2016.12.025
Zapata, B.C., Fernández-Alemán, L.J., Idri, A., Toval, A.: Empirical studies on usability of mHealth apps: a systematic literature review. J. Med. Syst. 39(1), 1–19 (2015). https://doi.org/10.1007/s10916-014-0182-2
Cui, M., Wu, X., Mao, J., Wang, X., Nie, M.: T2DM self-management via smartphone applications: a systematic review and meta-analysis. PLoS ONE 11(11), 1–16 (2016). https://doi.org/10.1371/journal.pone.0166718
Nielsen, J.: Usability engineering. New Dir. Youth Dev. 2012(136), 7–11 (2012). https://doi.org/10.1002/yd.20038
Jonassaint, C.R., Shah, N., Jonassaint, J., De Castro, L.: Usability and feasibility of an mHealth intervention for monitoring and managing pain symptoms in sickle cell disease: the sickle cell disease mobile application to record symptoms via technology (SMART). Hemoglobin 39(3), 162–168 (2015). https://doi.org/10.3109/03630269.2015.1025141
Hoi, R., Fung, Y., Chiu, D.K.W., Ko, E.H.T., Ho, K.K.W., Lo, P.: Heuristic usability evaluation of University of Hong Kong libraries’ mobile website. J. Acad. Libr. 42(5), 581–594 (2016). https://doi.org/10.1016/j.acalib.2016.06.004
Inostroza, R., Rusu, C., Roncagliolo, S., Jiménez, C., Rusu, V.: Usability heuristics for touchscreen-based mobile devices. In: Proceedings of the 9th International Conference on Information Technology, ITNG 2012, vol. 2241, pp. 662–667(2013). https://doi.org/10.1109/ITNG.2012.134
Tran, T.U.: Data in research (2013). http://kttm.hoasen.edu.vn/sites/default/files/2015/10/user1330/data_in_a_research_ttut.pdf
Hartz, J., Yingling, L., Powell-Wiley, T.M.: Use of mobile health technology in the prevention and management of diabetes mellitus. Curr. Cardiol. Rep. 18(130), 1–11 (2016). https://doi.org/10.1007/s11886-016-0796-8
Kim, H.-C.: Acceptability engineering: the study of user acceptance of innovative technologies. J. Appl. Res. Technol. 13(2), 230–237 (2015). https://doi.org/10.1016/j.jart.2015.06.001
Hasan, L.A., Al-Sarayreh, K.T.: An integrated measurement model for evaluating usability attributes. Proc. Int. Conf. Intell. Inf. Process. Secur. Adv. Commun. 94(1–94), 6 (2015). https://doi.org/10.1145/2816839.2816861
Harrison, R., Flood, D., Duce, D.: Usability of mobile applications: literature review and rationale for a new usability model. J. Interact. 1(1), 1–16 (2013)
Hussain, A., Mkpojiogu, E.: An application of the ISO/IEC 25010 standard in the quality-in- use assessment of an online health awareness system Jurnal Teknologi. Jurnal Teknologi (Sci. Eng.) 77(5), 9–13 (2015). https://doi.org/10.11113/jt.v77.6107
Thowfeek, M.H., Salam, M.N.A.: Students’ Assessment of the Usability of E-learning Websites. Procedia Soc. Behav. Sci. 141(2014), 916–922 (2014). https://doi.org/10.1016/j.sbspro.2014.05.160
Bose, T.K.: Application of fibone analysis for evaluating supply chain and business process-a case study on the ST James hospital. Int. J. Manag. Value Supply Chains 3(2), 17–24 (2012). https://doi.org/10.5121/ijmvsc.2012.3202
Thrower, S.L., Bingley, P.J.: What is type 1 diabetes? Medicine 42(12), 682–686 (2014). https://doi.org/10.1016/j.mpmed.2010.08.003
Mail & Guardian: Is South Africa the unequal society in the world? (2018). https://mg.co.za/article/2015-09-30-is-south-africa-the-most-unequal-society-in-the-world
ECSECC: Eastern Cape development indicators (2012). http://www.ecsecc.org/files/library/documents/EasternCape_withDMs. Accessed 20 Jan 2013
Acknowledgments
This research project was jointly funded by the South African Medical Research Council (SAMRC) and Forte, the Swedish Research Council for Welfare, Working Life and Welfare.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Ngamntwini, B., Cilliers, L. (2019). A Usability Framework for Diabetic Health Applications in South Africa. In: Arai, K., Bhatia, R., Kapoor, S. (eds) Proceedings of the Future Technologies Conference (FTC) 2018. FTC 2018. Advances in Intelligent Systems and Computing, vol 881. Springer, Cham. https://doi.org/10.1007/978-3-030-02683-7_30
Download citation
DOI: https://doi.org/10.1007/978-3-030-02683-7_30
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-02682-0
Online ISBN: 978-3-030-02683-7
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)