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Modeling the Role of C2C Information Quality on Purchase Decision in Facebook

Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 11195)

Abstract

A market which provides an innovative way to allow customers to interact with each other called Customer-to-customer (C2C) market. In C2C communications, online communities play an important role in decision making to buy a product. This investigation develops a research model for online communities of Facebook commerce (F-Commerce) in Bangladesh region, which is based on Information Adoption Model (IAM). This study exhibits a model to influences of C2C communication on Bangladeshi consumers’ purchase decision in the online communities of F-Commerce. The proposed model used the Partial Least Squares (PLS) technique to test 120 effective survey data. This survey data has been taken from the Bangladesh Facebook users and strongly involved in product buy-sell at F-Commerce. The analyzed results show that Argument Quality (AQ), Source Credibility (SC) and Tie Strength (TS) positively influence Purchase Decision (PD) through Product Usefulness Evaluation (PUE). In addition, Tie Strength exhibits difference effect on Product Usefulness Evaluation between the contexts of consumers communicating with virtual consumers relationships. Theoretical and executive implications are discussed for constructing our proposed model.

Keywords

Social media Facebook commerce Consumer to consumer (C2C) 

Notes

Acknowledgments

The research investigation was organized by the assist of the Software Engineering department, Daffodil International University. This examination has been guided based on thesis dissertation [59] under the supervision of Dr. Imran Mahmud. We have developed our proposed models at Cyber Security Center (CSC) laboratory. Cyber Security Center (CSC) is a one of the potential research labs of Daffodil International University.

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Copyright information

© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  1. 1.Department of Computer Science and EngineeringAsian University of BangladeshDhakaBangladesh
  2. 2.Department of Software EngineeringDaffodil International UniversityDhakaBangladesh
  3. 3.Department of Computer Science and EngineeringDaffodil International UniversityDhakaBangladesh

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