Abstract
Background: It is widely expected in Australia that digital health solutions such as MyHealthRecord (MyHR) have vast potential to enable easier, safer and faster patientcare. Being the gateway to the health system, the general practice environment has been one of the target areas for MyHR adoption. Aim: This doctoral qualitative research aims to investigate MyHR adoption in the general practices of Victoria and explore its users’ views/experiences. Method: This paper presents the survey results, a component of the study which was distributed in 2017 to general practices and its consumers. The survey was designed based on research questions to gain users views, experiences and ideas for improving adoption. Findings: There were 230 valid responses which included 179 consumers/patients and 51 healthcare providers/staff members. Results shows users appreciate that using MyHR contributes to easier and faster patientcare but correlation with the improved safety aspect is not clearly understood. Most of respondents rated their MyHR experience as never heard/good/excellent/neutral, however, there were also few ratings of poor/very poor experience. Majority were interested in encouraging the usage of MyHR and shared their ideas for improvements. Conclusion: There is a strong need to create more awareness and education about the MyHR system and its benefits.
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Notes
- 1.
Excellent (e.g. can perform online transactions and use Office and other softwares).
- 2.
Moderate (e.g. can navigate into websites).
- 3.
Good (e.g. can navigate into websites and perform online transactions).
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Raza Khan, U., Zia, T.A., Pearce, C., Perera, K. (2018). Perceptions and Experiences of General Practice Users About MyHealthRecord. In: Siuly, S., Lee, I., Huang, Z., Zhou, R., Wang, H., Xiang, W. (eds) Health Information Science. HIS 2018. Lecture Notes in Computer Science(), vol 11148. Springer, Cham. https://doi.org/10.1007/978-3-030-01078-2_1
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