Abstract
The changes in environment have increased the pressure to logistics service innovation. In order to analyze how to improve the quality of logistics service through service innovation, the paper developes a conceptual model consists of combination of technology innovation, concept innovation and solution innovation, and takes Cainiao as a case to verify the model. We propose that logistics firms should set up new service idea oriented customer demand; pay close attention to advanced technology in different fields; and provide supply chain solutions for customers which integrating multiple logistics functions.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Grawe, S.J.: Logistics innovation: a literature-based conceptual framework. Int. J. Logist. Manag. 20(3), 360–377 (2009)
Grawe, S.J., Autry, C.W., Daugherty, P.J.: Organizational implants and logistics service innovation: a relational social capital perspective. Transp. J. 53(2), 180–210 (2014)
Wallenburg, C.: Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. J. Supply Chain Manag. 45(2), 75–93 (2009)
Daugherty, P.J., Chen, H., Ferrin, B.G.: Organizational structure and logistics service innovation. Int. J. Logist. Manag. 22(1), 26–51 (2011)
Chapman, R.L., Soosay, C., Kandampully, J.: Innovation in logistic services and the new business model. Int. J. Phys. Distrib. Logist. Manag. 33(7), 630–650 (2003)
Flint, D.J., Larsson, E., Gammelgaard, B.: Exploring processes for customer value insights, supply chain learning, and innovation: an international study. J. Bus. Logist. 29(1), 257–281 (2008)
Wagner, S.M.: Innovation management in the German transportation industry. J. Bus. Logist. 29(2), 215–232 (2008)
Flint, D.J., Larsson, E., Gammelgaard, B., Mentzer, J.T.: Logistics innovation: a customer value-oriented social process. J. Bus. Logist. 26(1), 113–147 (2005)
Acknowledgements
This work was partially supported by the key base of the humanities and social sciences—the open fund project of the rural modernization research center in Tianjin, also supported by the innovation and entrepreneurship training program for college students in Tianjin (Project No: 201510061029), and supported by the investigation and research project of Tianjin Rural Work Committee (TJNWY2017001-02), china.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Liu, G. (2019). Logistics Service Innovation Based on Demand. In: Deng, K., Yu, Z., Patnaik, S., Wang, J. (eds) Recent Developments in Mechatronics and Intelligent Robotics. ICMIR 2018. Advances in Intelligent Systems and Computing, vol 856. Springer, Cham. https://doi.org/10.1007/978-3-030-00214-5_29
Download citation
DOI: https://doi.org/10.1007/978-3-030-00214-5_29
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-00213-8
Online ISBN: 978-3-030-00214-5
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)