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Amélioration de la valeur: des occasions à saisir

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Book cover L’amélioration de la valeur dans les services de santé

Part of the book series: Progrès en sécurité des soins ((Progrès en sécurité des soins))

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Résumé

Richard voyait avec quelque crainte prendre fin la lune de miel qui avait suivi son entrée en fonction dans son nouvel emploi. Il savait qu’il devait désormais vraiment se pencher de façon plus approfondie sur les points faibles de son service. Sa réticence venait de ce qu’il ne voulait pas risquer d’en saper un des atouts majeurs: l’ambiance positive et conviviale. Néanmoins, certains processus laissaient à désirer. Quelle était la meilleure façon de soulever ces problèmes sans nuire au moral de l’équipe?

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Authors and Affiliations

  1. Medical Management Centre, Karolinska Institutet, Floor 5 Berzelius väg 3, Stockholm, SE-171 77, Suède

    John Øvretveit

  2. Fédération des hôpitaux vaudois, Bois de Cery, 1008, Prilly, Suisse

    Anthony Staines

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  1. John Øvretveit
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  2. Anthony Staines
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Øvretveit, J., Staines, A. (2011). Amélioration de la valeur: des occasions à saisir. In: L’amélioration de la valeur dans les services de santé. Progrès en sécurité des soins. Springer, Paris. https://doi.org/10.1007/978-2-8178-0229-9_3

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  • DOI: https://doi.org/10.1007/978-2-8178-0229-9_3

  • Publisher Name: Springer, Paris

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  • Online ISBN: 978-2-8178-0229-9

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