Realising Outcomes from a Project: The Roles of the Key Players

Abstract

Outcome realisation is that portion of output utilisation that occurs up until the flow of target outcomes has been secured. Beyond that point, in many projects, utilisation continues as a regular business operation. Accordingly, the focus of this phase is not only with ensuring that outcomes are being generated as planned, but also that, in such cases, there is a handover of responsibility for future utilisation from the project to operations managers. This chapter deals with a significant extension to what has traditionally been defined “the project” in practice and literature. The discussion covers the roles of the key players from the point where outputs are delivered successfully, until project outcomes are secured.