Advertisement

SME Maturity, Requirement for Interoperability

  • Gorka Benguria
  • Igor Santos

Abstract

Nowadays and in the future, the capacity of being able to use the latest means of interaction has become a critical factor not only to increase earnings but also to stay in the market.

The objective of this paper is to present a strategy for becoming and staying interoperable in SME (Small and Medium Enterprise) environments. SMEs used to be flexible, adaptable and innovative in their products, but they have difficulties to adopt ICT in disciplines not directly related with their products.

This strategy relays in three pillars: an Improvement Cycle to guide the establishment and the maintenance of the interoperable status; An Interoperability Maturity Model as a repository of good practices for being interoperable; An Assessment Method to be able to measure the level of interoperability and being able to establish feasible goals.

Keywords

Strategy and management aspects of interoperability Managing challenges and solutions of interoperablity Business models for interoperable products and services 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [1]
    Watson, Peter (2005). Ideas: A History of Thought and Invention from Fire to Freud. HarperCollins. ISBN 0-06-621064-X.Google Scholar
  2. [2]
    IEEE Standard Computer Dictionary: A Compilation of IEEE Standard Computer Glossaries, Institutes of Electrical and Electronics Engineers, New York, NY 1990Google Scholar
  3. [3]
    European Commission, “The new SME definition User guide and model declaration”, http://ec.europa.eu/enterprise/enterprise_policy/sme_definition/sme_user_guide.pdfGoogle Scholar
  4. [4]
    European Commission, “COMMISSION RECOMMENDATION of 6 May 2003 concerning the definition of micro, small and medium-sized enterprises, (2003/361/EC)Google Scholar
  5. [5]
    Manfred Schmiemann, “SMEs and entrepreneurship in the EU”, Statistics in focus, European Commission, INDUSTRY, TRADE AND SERVICES, 24/2006Google Scholar
  6. [6]
    European Commission, “Time to move up a gear: The new partnership for growth and jobs”, Communication from the Commission to the spring European Council, 2006Google Scholar
  7. [7]
    European Commission, “i2010 — A European Information Society for growth and employment”, COMMUNICATION FROM THE COMMISSION TO THE COUNCIL, THE EUROPEAN PARLIAMENT, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS, 2005Google Scholar
  8. [8]
    David A. Reo, Nuria Quintano, Luigi Buglione, “Measuring software process improvement: there’s more to it than just measuring processes”, ESI, FESMA 99, September 1999.Google Scholar
  9. [9]
    Walter Andrew Shewhart, “Statistical Method from the Viewpoint of Quality Control. New York: Dover”, 1939, ISBN 0-486-65232-7Google Scholar
  10. [10]
    W. Edwards Deming, “Out of the Crisis”, MIT Center for Advanced Engineering Study, Cambridge, MA, 1986.ISBN: 0262541157Google Scholar
  11. [11]
    CMU/SEI-96-HB-001, “IDEALSM: A User’s Guide for Software Process Improvement”, Bob McFeeley, February 1996Google Scholar
  12. [12]
    EFQM. “The EFQM Excellence Model — Improved Model, European Foundation of Quality Management”, 1999Google Scholar
  13. [13]
    SONIC, “SOA Maturity Model”, http://www.sonicsoftware.com/soammGoogle Scholar
  14. [14]
    European Commission. (2004). “European Interoperability Framework for Pan-European e-Government Services”Google Scholar
  15. [15]
    J. Schekkerman, “Extended Enterprise Architecture Maturity Model”, Version 2.0, 2006, http://www.enterprise-architecture.info/Images/E2AF/Extended%20Enterprise%20Architecture%20Maturity%20Model%20Guide%20v2.pdfGoogle Scholar
  16. [16]
    C4ISR Interoperability Working Group, Department of Defense. “Levels of Information Systems Interoperability (LISI)”. Washington, DC: 1998Google Scholar
  17. [17]
    Thea Clark, Richard Jones, “Organisational Interoperability Maturity Model for C2”, 1999 Command and Control Research and Technology Symposium, June 1999Google Scholar
  18. [18]
    ATHENA Integrated Project. (2005). “Framework for the Establishment and Management Methodology”. Deliverable D.A1.4Google Scholar
  19. [19]
    CMU/SEI-2006-HB-002, “Standard CMMI® Appraisal Method for Process Improvement (SCAMPISM)”, Version 1.2:, SCAMPI Upgrade TeamGoogle Scholar
  20. [20]
    CMU/SEI-95-TR-001, ESC-TR-95-001, “CMM Appraisal Framework (CAF)”, Version 1.0, Steve Masters, Carol Bothwell, February 1995Google Scholar
  21. [21]
    CMU/SEI-2001-TR-033, “CMM®-Based Appraisal for Internal Process Improvement (CBA IPI)” Version 1.2, Donna K. Dunaway, Steve Masters, November 2001, ESCTR-2001-033Google Scholar
  22. [22]
    Sachon, M., Albiñana, D. (2004). “Sector español del automóvil: ¿Preparado para el e-SCM?”. EBCenter PwC-IESE. On-line at www.ebcenter.orgGoogle Scholar
  23. [23]
    ISO/IEC TR 15504-3:1998(E), “Information technology-Software process assessment — Performing an assessment”.Google Scholar
  24. [24]
    Learned, E., Christensen, C. Andrews, K. and W. Guth. “Business Policy:Text and Cases”, Homewood, R. Irwin, 1969Google Scholar
  25. [25]
    NIST, “Baldrige National Quality Program, Criteria for Performance Excellence”, http://www.quality.nist.gov/Business_Criteria.htmGoogle Scholar
  26. [26]
    ISO/IEC, “Quality management systems-Fundamentals and vocabulary”, ISO 9000:2005, 2005Google Scholar
  27. [27]
    Peter S. Pande et al, Robert P. Neuman, Roland R. Cavanagh, “The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (Hardcover)”, Publisher: McGraw-Hill; April 27, 2000, ISBN: 0071358064.Google Scholar
  28. [28]
    CMU/SEI-2006-TR-008, “CMMI® for Development, Version 1.2”, CMMI-DEV, V1.2, ESC-TR-2006-008ConclusionGoogle Scholar
  29. [29]
    ISO/IEC TR 15504-2:1998(E), “Information technology-Software process assessment-Reference Model”.Google Scholar

Copyright information

© Springer-Verlag London Limited 2008

Authors and Affiliations

  • Gorka Benguria
    • 1
  • Igor Santos
    • 1
  1. 1.European Software InstituteZamudioSpain

Personalised recommendations