Usability Work in Professional Website Design: Insights from Practitioners’ Perspectives

  • Dominic Furniss
  • Ann Blandford
  • Paul Curzon
Part of the Human-Computer Interaction Series book series (HCIS)


This exploratory study aims to gain insight into how usability practitioners work in professional web design. This is done through interviews and a grounded analysis. The description reported here refers to the wider influence of the commercial context on usability work. This brings to the fore such issues as the client’s influence on work, negotiation between clients and practitioners, the adaptation and use of methods, practitioner expertise and the consideration of people in the usability process. It is believed that this research focus, which moves toward wider issues in practice, is best conceptualized from a system level perspective where the goal is to coordinate resources to add value to the design process.


Business Process Usability Service Usability Practice Analogical Reasoning Skilled Practitioner 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London Limited 2008

Authors and Affiliations

  • Dominic Furniss
    • 1
  • Ann Blandford
    • 1
  • Paul Curzon
    • 2
  1. 1.UCL Interaction CentreUK
  2. 2.Dept. of Computer ScienceQMULUK

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