Maturing Usability

Part of the series Human-Computer Interaction Series pp 144-167

Usability Work in Professional Website Design: Insights from Practitioners’ Perspectives

  • Dominic FurnissAffiliated withUCL Interaction Centre
  • , Ann BlandfordAffiliated withUCL Interaction Centre
  • , Paul CurzonAffiliated withDept. of Computer Science, QMUL

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This exploratory study aims to gain insight into how usability practitioners work in professional web design. This is done through interviews and a grounded analysis. The description reported here refers to the wider influence of the commercial context on usability work. This brings to the fore such issues as the client’s influence on work, negotiation between clients and practitioners, the adaptation and use of methods, practitioner expertise and the consideration of people in the usability process. It is believed that this research focus, which moves toward wider issues in practice, is best conceptualized from a system level perspective where the goal is to coordinate resources to add value to the design process.