To a Structured Framework

Abstract

Most dogs won’t object to you preparing their dinner with whatever food is to hand — some freshly purchased meat, some vegetables from yesterday’s supper, and some breakfast cereal. They may even appreciate you adding some chocolate and peanuts. However, after some water has been added and everything has been stirred up, it’s difficult for anyone else to know exactly what was put in or how the final result was achieved. The resulting mixture is similar in some ways to the product environment in some companies. Over the years, all sorts of things have been added, and now nobody knows exactly what’s there. As a result, it’s not surprising that the occasional problem appears and sustainable performance improvement is difficult to achieve.