The Shut-Down Interview and Relationships
Case: Amy is a second year pediatric resident who just had a difficult night covering the NICU. She has continuity clinic this morning and expects a full schedule of patients. Her first patient is Henry, a 9-year-old, slightly pudgy boy with a history of encoporesis. Henry makes no eye contact with Amy. Amy tries to appear friendly and attempts to join with Henry. Henry grunts several one word responses, never looking at Amy. Amy quickly recognizes a shut-down interview in this opening phase. Fortunately, Amy is curious. What is going on with Henry?
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