Abstract
An effective public administration and inclusive government institutions, at the national, regional and local levels are, arguably, the most important factor in the successful implementation of a national development agenda. The State’s fundamental functions, which include establishing a regime for protection of rights over person and property, providing for the common defense, promoting the general welfare, promoting social justice and otherwise ensuring law and order cannot be accomplished without effective governance and public administration institutions, human resources and other complementary processes.
If you can book dinner on Open Table, or a flight on Southwest or United online, then why shouldn’t you be able to make an appointment at your local Social Security office the same way?
– President Barack Obama, USA
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Notes
- 1.
See UN System Task Team on the Post-2015 UN Development Agenda, “Realizing the Future We Want for All, Report to the Secretary-General”, June 2012.
- 2.
The United Nations Public Service Awards is the most prestigious international recognition of excellence in public service.
- 3.
See “Innovation in Public Governance: Replicating What Works”, 2006, United Nations.
- 4.
See United Nations Department of Economic and Social Affairs: Unlocking the Human Potential for Public Sector Performance: World Public Sector Report 2005: (United Nations, New York, www.unpan.org), p. 26, para. 1.
- 5.
Ibid.
- 6.
- 7.
- 8.
- 9.
- 10.
African Development Bank Drinking Water Supply and Sanitation Project Appraisal Report, May 2006 (available: http://www.afdb.org/fileadmin/uploads/afdb/Documents/Project-and-Operations/Morocco_-_Ninth_Drinking_Water_Supply_and_Sanitation_Project_-_Appraisal_Report.pdf).
- 11.
Ibid.
- 12.
- 13.
For further information on this case, see: http://www.innovations.harvard.edu/
- 14.
Report to the U.N. Secretary-General “Realizing the Future We Want for All” (available: http://www.un.org/millenniumgoals/pdf/Post_2015_UNTTreport.pdf).
- 15.
Report to the U.N. Secretary-General “Realizing the Future We Want for All” (available: http://www.un.org/millenniumgoals/pdf/Post_2015_UNTTreport.pdf).
- 16.
“Broadband refers to telecommunications in which band of frequencies is available to transmit information. As a result more information can be transmitted in a given amount of time” (UN World Public Sector Report 2003, page 4).
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Anderson, D., Wu, R., Cho, JS., Schroeder, K. (2015). Effective, Inclusive and Citizen-Oriented Service Delivery, and Governance Innovation. In: E-Government Strategy, ICT and Innovation for Citizen Engagement. SpringerBriefs in Electrical and Computer Engineering. Springer, New York, NY. https://doi.org/10.1007/978-1-4939-3350-1_2
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DOI: https://doi.org/10.1007/978-1-4939-3350-1_2
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