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Which One is Better, Written or Verbal?

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Part of the book series: Food Microbiology and Food Safety ((PRACT))

Abstract

As a food safety or compliance professional, a common action that you will take during the course of your career will be to ask someone to follow-up on a practice or condition that you have found to be out-of-compliance without being able to go back and observe if the situation has been corrected for yourself. When identifying an issue that needs to be corrected, whether its during an informal tour of a food manufacturing site or a more formally conducted food safety audit, which choice do you think is ‘most’ effective at getting someone to correct the issue?

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Yiannas, F. (2015). Which One is Better, Written or Verbal?. In: Food Safety = Behavior. Food Microbiology and Food Safety(). Springer, New York, NY. https://doi.org/10.1007/978-1-4939-2489-9_17

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