Implementing a Care Planning System: How to Fix the Most Pervasive Errors in Health Care
Serious errors can be made when health professionals do not know or fail to honor patients’ treatment preferences. Such errors are often avoidable when an effective advance care planning (ACP) system is in place. The design elements of a successful ACP model originating and implemented in La Crosse, Wisconsin, as well as large-scale rollouts of that system in Australia, Minneapolis/St. Paul, Kaiser Permanente in Northern California, and elsewhere in Wisconsin are described. Finally, the ways in which this ACP system improves care and how it aligns with other current efforts to improve care for patients and their families are explored.
KeywordsDepression Pneumonia Marketing Advanced Illness
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