Knowledge Sharing in the Health Sector in Jamaica: The Barriers and the Enablers

  • Gunjan Mansingh
  • Kweku-Muata Osei-Bryson
  • Han Reichgelt
Part of the Integrated Series in Information Systems book series (ISIS, volume 35)


In knowledge sharing forums actors access each other’s knowledge to assist in their own decision making process. However, in the absence of a formal knowledge management system, this knowledge may not be available for use/reuse. In this chapter we analyze different cases in the healthcare sector in order to identify the factors which either facilitate or impede knowledge flows while sharing knowledge. The barriers and enablers pertaining to knowledge access and retrieval and knowledge sharing are identified in the health sector. Furthermore, we theorize about the use and reuse of knowledge items and the issues related to accessing and retrieving them in knowledge-sharing forums. We examine the patterns of accessibility of a knowledge item in knowledge-sharing forums and their effect on perceived usability and perceived usefulness and relevance of the knowledge item.


Knowledge flows Knowledge sharing Knowledge items Internal knowledge-transaction costs Healthcare sector 



Material in this chapter has appeared in “Issues in knowledge access, retrieval and sharing—Case studies in a Caribbean health sector,” Expert Systems with Applications, vol. 36, 2009.


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Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  • Gunjan Mansingh
    • 1
  • Kweku-Muata Osei-Bryson
    • 2
  • Han Reichgelt
    • 3
  1. 1.Department of ComputingThe University of the West IndiesMona CampusJamaica
  2. 2.Department of Information SystemsVirginia Commonwealth UniversityRichmondUSA
  3. 3.School of Computing and Software EngineeringSouthern Polytechnic State UniversityMariettaUSA

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