Serving the business needs

  • Alan C. Gillies
  • Peter Smith


In the 1960s, the software crisis was identified as the problem of managing increasing system complexity. In the 1990s, there is a new crisis arising from the fact that users regard many of the systems provided for them as inappropriate and failing to meet their needs. The authors have already suggested that much of the maintenance effort is in fact spent upon making systems fit user needs better rather than correcting errors in coding.


Business Strategy Business Objective Business Function Case Method Case Tool 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Further Reading

  1. Barker, R. (1990) CASE Method: Tasks and Deliverables, Addison-Wesley, Wokingham.Google Scholar
  2. Price Waterhouse (1992) Information Technology Review 1991/92, Publications Office, Price Waterhouse, 32 Bridge Street, London, SE1 9SY, p. 7.Google Scholar
  3. Gillies, A.C. (1992), Modelling software quality in the commercial environment. Software Quality Journal, 1(3), 175–191CrossRefGoogle Scholar

Copyright information

© Alan C. Gillies and Peter Smith 1994

Authors and Affiliations

  • Alan C. Gillies
  • Peter Smith

There are no affiliations available

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