In the 1960s, the software crisis was identified as the problem of managing increasing system complexity. In the 1990s, there is a new crisis arising from the fact that users regard many of the systems provided for them as inappropriate and failing to meet their needs. The authors have already suggested that much of the maintenance effort is in fact spent upon making systems fit user needs better rather than correcting errors in coding.
KeywordsEurope Marketing Expense Alan
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