Ways of looking at quality-related costs

  • Michael J. Fox


Senior management evaluate all issues in terms of costs and revenue, so if quality issues are not presented in monetary terms they will not receive their due attention and commitment to action.


Quality Level Monetary Term Defective Item Quality Cost Failure Cost 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Michael J. Fox 1993

Authors and Affiliations

  • Michael J. Fox
    • 1
    • 2
  1. 1.University of Paisley Quality CentreUK
  2. 2.Durham University Business SchoolUK

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