Abstract
The purpose of this chapter is to contrast workforce participation in quality improvement with management attempts to ‘motivate’ the workforce to produce better quality. ‘Quality circles’ and Crosby’s ‘zero defects’ process will be examined in some detail.
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© 1993 Michael J. Fox
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Fox, M.J. (1993). Motivate or involve?. In: Quality Assurance Management. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7140-1_16
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DOI: https://doi.org/10.1007/978-1-4899-7140-1_16
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-412-46790-5
Online ISBN: 978-1-4899-7140-1
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