Abstract
Once in a while the manager should stand back from the work and pretend to be a little green ‘man/woman from Mars’.
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Further reading
Harper, W.M. (1989) Management Accounting, Longman, London.
Alderman, C. (1990) An agenda for change. Nursing Standard, 4, 41, 54–55.
Kings Fund Institute (1989) Briefing paper No. 9: Managed Competition, Kings Fund Institute, London.
Kitson, A. (1986) Quality assurance — the methods of measuring quality. Nursing Times, 27, 32–34.
Sale, D. (1990) Quality assurance, in: Essentials of Nursing Management, Macmillan, London.
Savage, J. (1990) Promoting good practice. Nursing Standard, 4, 41, 52–53.
Black, N., Chappie, D., Dalziel, M. and Spilby, J. (1989) Step by step to audit. Health Service Journal, February 2, 140-41.
Buchan, J. (1990) Paying for performance. Nursing Standard, 4, 21, 44–45.
Fitzgibbon, M. (1986) Quality assurance and nursing peer review, Smith and Nephew Florence Nightingale Scholarship Study Tour Report, The Florence Nightingale Committee, London.
Kitson, A. (1986) Quality assurance — the method of measuring quality. Nursing Times, 27, 32–4.
Mullins, A.C., Colavecchio, R.E. and Tescher, B.E. (1979) Peer review: a model for professional accountability. Journal of Nursing Administration, December, 25-30.
Nelson, M.J. (1989) Managing Health Professionals, Chapman & Hall, London.
Kendall, H. (1990) Monitoring standards of care. Nursing Standard, 4, 37, 32–33.
Sale, D. (1990) Quality Assurance, Essentials of Nursing Management Series, Macmillan, London.
NHS Training Directorate (1993) Monitoring the Patients’ Charter: Good Practice Guide and Monitoring Made Easy, NHS Training Directorate, Bristol.
Nelson, M.J. (1989) Managing Health Professionals, Chapman & Hall, London.
Ng, C. (1991) Work attendance study. Senior Nurse, 11, 4, 12–16.
Shepperdson, B. (1990) Why nurses leave their jobs: clinical recruitment. Nursing Times, 4, 22, 27–30.
Adair, J. (1990) Understanding Motivation, Talbot Adair Press, Guildford.
Keating, K. (1983) Little Book of Hugs, Angus & Robertson, London.
References
Harper, J. (1986) Measuring performance — a new approach. Hospital and Health Services Review, 9, January, 26–28.
Donn, M. (1990) Listen and learn. Health Service Journal 100, 10, 701.
Kemp, N. (1986) What is quality assurance? Professional Nurse, 1, 124–26.
Revans, R.W. (1976) Action Learning in Hospitals, McGraw-Hill, Maidenhead.
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© 1994 Denise Barnett and Nan Kemp
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Barnett, D., Kemp, N. (1994). M. In: The A–Z of Applied Quality. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7100-5_13
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DOI: https://doi.org/10.1007/978-1-4899-7100-5_13
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