Abstract
Communication is a two-way process involving sending and receiving messages, both verbal and non-verbal. It can be face-to-face, by telephone or in writing. It is a process in which listening (receiving) as well as talking (sending) play equally active and important parts.
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Reference
Hall, E. (1959) The Silent Language. Doubleday, New York.
Further Reading
Carlson, R. (1984) The Nurse’s Guide to Better Communication. Scott Foresman, Glenview, IL.
Dickson, D. (1986) Reflecting, in A Handbook of Communication Skills (ed. O. Hargie). Croom Helm, London.
Hargie, O., Saunders, C. and Dickson, D. (1987) Social Skills in Interpersonal Communication ( 2nd edn ). Croom Helm, London.
Kagan, C., Evans, J. and Kay, B. (1986) A Manual of Interpersonal Skills for Nurses: An Experimental Approach. Harper & Row, London.
Ley, P. (1988) Communicating with Patients. Chapman & Hall, London.
Northouse, P. and Northouse, L. (1985) Health Communication: A Handbook for Health Professionals. Prentice-Hall, Englewood Cliffs, NJ.
Porritt, L. (1984) Communication: Choices for Nurses. Churchill Livingstone. Edinburgh.
Smith, V. and Bass, T. (1982) Communication for the Health Care Team. Harper & Row, London.
Thompson, T.L. (1986) Communication for Health Professionals. Harper & Row, New York.
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© 1994 Pauline Jeffree
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Jeffree, P. (1994). Communication in the primary care setting. In: The Practice Nurse. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-6874-6_15
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DOI: https://doi.org/10.1007/978-1-4899-6874-6_15
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-412-56640-0
Online ISBN: 978-1-4899-6874-6
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