User first — implications for management

  • Mervyn Eastman


Social services and health care professionals work within organizations that frequently proclaim the centrality of the user and patient. The ‘vision thing’ represents a potentially powerful framework of rhetoric shared by managers in local government and NHS trusts and provider units. If the NHS and Community Care Act (1990) did nothing else, it at least gave a legislative structure in placing users and their carers somewhere on the agenda, if not at the core.


Social Work Social Service Care Agency Social Service Department Care Planning Process 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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© Springer Science+Business Media Dordrecht 1995

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  • Mervyn Eastman

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