Abstract
This chapter discusses post-occupancy evaluation (POE) as an opportunity for organizational development. That is, it looks at POE not only as a technical exercise in assessing facilities, but also as an adjunct to — and even a potential catalyst for- organizational decision making. POE, used this way, is a management tool integral to a systematic, organization-wide feedback system for assessing progress toward larger organizational objectives. In order to examine this function of POE, the chapter discusses the role of facilities in organizations, the ways organizations mobilize to manage facilities, the place of POE in facilities management, and the types of organizational analysis that can be helpful to facilities researchers who find themselves operating within large, complex organizations.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Davis, G. (Ed.), 1986, Building Performance: Function, Preservation and Rehabilitation, ASTM STP 901, American Society for Testing Materials, Philadelphia, PA.
Duffy, F., October 1969, Role and Status in the Office, Architectural Association Quarterly, v.1, pp. 4–13.
Duffy, F., 1974, Office Interiors and Organizations: A Comparative Study of the Relation Between Organizational Structure and the Use of Interior Space in Sixteen Office Organizations, doctoral dissertation, Princeton University.
Farbstein, Jay, 1975, Organization, Space and Activity: the Relationship of Task and Status to the Allocation and Use of Space in Certain Organizations, doctoral dissertation, University of London.
Farbstein, Jay & Associates and Min Kantrowitz & Associates, May 1986, Image Study Final Report, United States Postal Service, Headquarters Facilities Department, Washington, DC.
Farbstein, Jay & Associates and Min Kantrowitz & Associates, October 1986, Post-Occupancy Evaluations of New Lobby Designs (New Directions in Lobby Design) United States Postal Service, Headquarters Facilities Department, Washington, DC.
Farbstein, Jay & Associates and Min Kantrowitz & Associates, May 1986, Post-Occupancy Evaluations of Added Lobby Designs, United States Postal Service, Headquarters Facilities Department, Washington, DC.
Farbstein, Jay & Associates and Min Kantrowitz & Associates, May 1986, Retail Design Guidelines, United States Postal Service, Headquarters Facilities Department, Washington, DC.
Gray, J. M., Daish, J. R., and Kernohan, D. Q., 1986, A Touring Interview Method of Building Evaluation; The Place of Evaluation in Building Rehabilitation, in: G. Davis (Ed.), Building Performance: Function, Preservation and Rehabilitation, ASTM STP 901, American Society for Testing Materials, Philadelphia, PA, pp. 46–68.
Margulis, S., 1987, Facilities Management: An Insider’s View, workshop reported in J. Harvey and D. Henning (Eds.), Public Environments, proceedings of the Environmental Design Research Association Conference, Ottawa, Canada, p. 271.
Shibley, R., January 1985, Building Evaluation in the Main Stream, Environment and Behavior, 17:1, pp. 7–24.
Steele, F., 1973, Physical Settings and Organization Development, Addison Wesley: Reading, MA.
Zimring, C., Goldman, M., and Fuller, C., 1987, Getting it Done: Post-Occupancy Evaluation in the Public Sector, workshop reported in J. Harvey and D. Henning (Eds.), Public Environments, proceedings of the Environmental Design Research Association Conference, Ottawa, Canada.
Zeisel, J., 1981, Inquiry By Design, Monterey, CA, Brooks-Cole.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1989 Springer Science+Business Media New York
About this chapter
Cite this chapter
Farbstein, J., Schermer, B., Kantrowitz, M., Hughes-Caley, J. (1989). Post-Occupancy Evaluation and Organizational Development: The Experience of the United States Postal Service. In: Preiser, W.F.E. (eds) Building Evaluation. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-3722-3_25
Download citation
DOI: https://doi.org/10.1007/978-1-4899-3722-3_25
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4899-3724-7
Online ISBN: 978-1-4899-3722-3
eBook Packages: Springer Book Archive