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Management skills in the new NHS

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Abstract

In 1983 a small committee of inquiry headed by Sir Roy Griffiths was set up to advise on management of the NHS. The committee comprised people with a considerable amount of business experience and found the lack of leadership in the organisation remarkable. This was particularly true at Regional and District level where consensus management held sway, so much so that any professional officer in the management team had the right of veto. When inquiry members suggested to those they interviewed that management principles from the business world might be applicable to the NHS the response was unfavourable. It was held that the Health Service, unlike business, was not founded on the profit motive. However, Griffiths pointed out that the latter is not a significant factor in industry below board level and that levels of service, quality, meeting budgets, cost improvements, staff motivation and research and development were much more important. All these were also essential for efficient and effective management in the NHS.

Keywords

Human Resource Management Child Health Service Health Service Management Management Budget Constructive Controversy 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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© Springer Science+Business Media Dordrecht 1998

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