Developing personnel skills in management



There is a very simple reason why personnel skills are crucial in the management of child health services. In the NHS as a whole over 70% of total expenditure is staff-related. While medical technology is expensive, health care is primarily a ‘human service’ and having the right numbers and mix of trained and motivated staff is the key to delivery of a high-quality service.


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References and Notes

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Copyright information

© Springer Science+Business Media Dordrecht 1998

Authors and Affiliations

  1. 1.Centre for Health Planning and ManagementKeele UniversityStaffordshireUK
  2. 2.Mary Sheridan Centre for Child HealthKing’s College School of Medicine and Dentistry, LondonLondonUK
  3. 3.PHLS Communicable Disease Surveillance CentreLondonUK

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