Abstract
There is a very simple reason why personnel skills are crucial in the management of child health services. In the NHS as a whole over 70% of total expenditure is staff-related. While medical technology is expensive, health care is primarily a ‘human service’ and having the right numbers and mix of trained and motivated staff is the key to delivery of a high-quality service.
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© 1998 Springer Science+Business Media Dordrecht
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Rigby, M., Ross, E.M., Begg, N.T. (1998). Developing personnel skills in management. In: Rigby, M., Ross, E.M., Begg, N.T. (eds) Management for Child Health Services. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-3144-3_10
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DOI: https://doi.org/10.1007/978-1-4899-3144-3_10
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