An organisation may be described as a collection of interacting objects engaged in the production of a specified outcome. The outcome can be expressed as an ordered arrangement of properties, concrete or abstract and can be referred to as a ‘product’ for which, in many cases, people are willing to pay. A product is directed towards a user or a receiver which generates the specification for it (Korn, 1996). The operation of an organisation is embedded in that of others: political, social, economic, technological and in the natural environment.
KeywordsProduct Analysis Soft System Methodology Empirical Content Socio Economic System Certainty Factor
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