A Systemic Framework for Sustainability of Performance in Operations Management
Contemporary Operations Management, whether in the manufacturing or service sectors, is ultimately concerned with the processing of input resources to create value-added outputs. Its performance is ultimately measured in terms of cost, quality, variety and delivery. At its highest level a systemic perspective of Operations may be depicted as shown in Figure 1. Operations is thereby seen to be located in the primary value-chain, at the core of the business, and is potentially subject to several uncontrolled external disturbances arising from the business environment. The role of strategic objective formulation and its associated control implications are also presented schematically in Figure 2.
KeywordsSupply Chain Management Operation Management Original Equipment Manufacturer Lean Production Functional Boundary
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