Abstract
In today’s world, most businesses need to have customer support for their products and services. With the increase in e-commerce, telecommunication services, Internet-related products, and so on, the demand for customer service is only increasing. The nature of customer service support queries is repetitive in most conversations. Customer support conversations can be automated.
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Kulkarni, A., Shivananda, A., Kulkarni, A. (2022). Building a Chatbot Using Transfer Learning. In: Natural Language Processing Projects . Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-7386-9_9
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DOI: https://doi.org/10.1007/978-1-4842-7386-9_9
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