Robotic Process Automation: Overview

Abstract

To remain competitive in today’s hyper-automated world, digital transformation initiatives have become a primary focus across various industries. Traditionally, C-suite executives are increasingly interested in lowering operational expenditures, particularly costs associated with the human workforce. In addition, business leaders are simultaneously focused on driving increased efficiencies and employee satisfaction across the enterprise. As a result, companies are undergoing a higher level of scrutiny surrounding existing business processes to seek out opportunities for automation at a global scale. One area of process optimization is that which exists for desk-level procedures typically executed by business stakeholders. With such a high percentage of automation opportunities executed by the business stakeholders, a bottom-up approach is commonly seen in which the workforce chooses tasks to automate based on their individual needs. Not only can they help in identifying opportunities to automate but also create automations themselves so that they may focus on high-value tasks. With the advent of intelligent automation, specifically Robotic Process Automation (RPA), companies now have a proven way to automate business processes at the keystroke level.