Abstract
Dynamics 365 CE includes a Customer Service app that has a range of functionality designed to give you the core capability to deliver an omni-channel customer service experience. Omni-channel experiences have progressed from the ability to simply deliver multichannel experiences, which allow organizations to deliver their messages across more than one channel, such as social media and their website. Omni-channel customer service allows organizations to retain the context of the customer’s inquiry when a customer switches channel and gives the capability to be able to transfer that from one channel to another seamlessly.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2020 Sarah Critchley
About this chapter
Cite this chapter
Critchley, S. (2020). Customer Service. In: Dynamics 365 Essentials. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-5911-5_3
Download citation
DOI: https://doi.org/10.1007/978-1-4842-5911-5_3
Published:
Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-5910-8
Online ISBN: 978-1-4842-5911-5
eBook Packages: Professional and Applied ComputingApress Access BooksProfessional and Applied Computing (R0)