Skip to main content

Digital Inclusion


In this chapter, you’ll discover a little about the history of inclusive thinking and what this means. We’ll cover the fundamental tenets that hold up this thinking, and discuss the things that you should consider when creating software, such as the importance of remembering that your users are real people. We’ll cover the single most critical skill any software engineer can have that comes hand in hand with taking pride in your work.

This is a preview of subscription content, access via your institution.

Buying options

USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
USD   34.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   44.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions


  1. 1.

  2. 2.

    “W3C Web Content Accessibility Guidelines (WCAG) 2.1”, W3C, Accessed October 5, 2019.

  3. 3.

  4. 4.

    “Inclusive Design Principles”, Inclusive Design Principles, Accessed October 5, 2019.

  5. 5.

    Access more on their Inclusive Design program at

  6. 6.

    Inclusive”, Microsoft Design, 2016.

  7. 7.

    “Inclusive,” Microsoft Design, Citing research from The United States Census Bureau, Limbs for Life Foundation, Amputee Coalition,,, Disability Statistics Center at the UCSF.

  8. 8.

    van Gemert, Vasilis. “Exclusive Design”, Exclusive Design, Accessed October 8, 2019.

  9. 9.

    “Current World Population”, Worldometer, Accessed October 13, 2019.

  10. 10.

    “Inclusive,” Microsoft Design.

  11. 11.

    Cummings, William. “When asked their sex, some are going with option ‘X’”, USA Today, June 27, 2017.

  12. 12.

    “Better health for people with disabilities: infographic”, World Health Organization, Accessed October 12, 2019.

  13. 13.

    Konger, Kaite, “Exclusive: Here’s The Full 10-Page Anti-Diversity Screed Circulating Internally at Google [Updated]”, Gizmodo. May 8, 2017.

  14. 14.

    Gina Rippon’s The Gendered Brain is a great place to start.

  15. 15.

    May, Matt. “Design Without Empathy”, November 23, 2019.

  16. 16.

    van Driessche, Marie. Twitter Post. September 4, 2019, 2:33pm.

  17. 17.

    Duguid, Michelle M., Thomas-Hunt, Melissa C. “Condoning stereotyping? How awareness of stereotyping prevalence impacts expression of stereotypes”. Journal of Applied Psychology, 100(2), 343–359. 2015.

  18. 18.

    Statt, Nick. “Zuckerberg: ‘Move fast and break things’ isn’t how Facebook operates anymore”, CNET, April 30, 2014.

Author information

Authors and Affiliations


Rights and permissions

Reprints and Permissions

Copyright information

© 2020 Rob Whitaker

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Whitaker, R. (2020). Digital Inclusion. In: Developing Inclusive Mobile Apps. Apress, Berkeley, CA.

Download citation