Abstract
Processes provide the guidance around the objectives to be met and the outcomes to deliver. They provide all the directions necessary for an organization to succeed. But, processes are not executed by machines (mostly). People are required to carry out the tasks set forth. People are extremely unpredictable, and our analog nature does not guarantee outcomes no matter how well the processes have been laid out. Therefore, it is imperative that the teams be set up for maximum chances of success. The setup for success starts with the team structure as the team’s motivation, orientation, and enthusiasm stem from the home base. The teams and their structure are the focus of this chapter, which is aimed at delivering faster and with abnormal accuracy.
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© 2018 Abhinav Krishna Kaiser
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Krishna Kaiser, A. (2018). Teams and Structures. In: Reinventing ITIL® in the Age of DevOps. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-3976-6_5
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DOI: https://doi.org/10.1007/978-1-4842-3976-6_5
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-3975-9
Online ISBN: 978-1-4842-3976-6
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