Abstract
Since the inception of Community Cloud, Salesforce Knowledge has been a cornerstone in many of the communities that have been built on the Salesforce platform. Whether for customers looking for self-service troubleshooting help, partners needing documentation on a process, or employees seeking information on release notes for their own product, knowledge articles have often been the means to provide relevant information to community members.
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© 2018 Philip Weinmeister
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Weinmeister, P. (2018). Community Knowledge (Articles). In: Practical Guide to Salesforce Communities. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-3609-3_10
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DOI: https://doi.org/10.1007/978-1-4842-3609-3_10
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-3608-6
Online ISBN: 978-1-4842-3609-3
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