Chat Bot Analytics

Abstract

Now that we are equipped with the necessary skills to develop great conversational experiences for our customers, it is clear you will create the next killer bot. It will integrate with a bunch of APIs and accomplish things unheard of in the industry to date. I’m not a great sales guy, but you get it. You are excited about your idea, and you are even more excited to bring it to market. The bot is deployed, and, to everyone’s disappointment, it is not gaining traction. Users do not engage with it. Suddenly, you realize you do not have a good understanding of what users are doing and when they abandon the conversation with your chat bot. What we need is analytics!